Patient Experience Concierge

FastMed Urgent Care; Hendersonville (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay with quarterly incenti

Paid vacation & sick time

Medical, dental, vision benefits

401(k) with company match

Job summary

FastMed Urgent Care is seeking a friendly, patient-focused Front Desk Associate to greet visitors, answer calls, collect information, and support efficient visits at our Hendersonville clinic. This role emphasizes compassionate service and accurate billing support in a busy medical environment.

Requirements include a high school diploma and at least two years in customer service or medical front office settings; training on billing processes is a plus.

Qualifications

• High school diploma or equivalent required; two years' medical front office or customer service experience preferred.
• Excellent organizational and interpersonal communication skills; ability to stay calm under pressure.

Responsibilities

• Greet patients upon arrival and answer incoming calls, gathering information to determine needs.
• Use patient queuing to inform wait times and streamline visits.
• Assist with patient feedback collection and recording charges and payments.

Skills

Customer service

Interpersonal communication

Medical front office

Education

High school diploma or equivalent

Tools

Medical billing knowledge

Job description

FastMed Urgent Care is seeking a friendly, patient-focused Front Desk Associate to greet visitors, answer calls, collect information, and support efficient visits at our Hendersonville clinic. This role emphasizes compassionate service and accurate billing support in a busy medical environment.

Requirements include a high school diploma and at least two years in customer service or medical front office settings; training on billing processes is a plus.