Patient Experience Advocate - Front Desk

FastMed Urgent Care; Wilson (NC); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive pay with quarterly/incentv

Generous paid vacation & sick time

Medical, dental, vision, wellness

401(k) with company match

Job summary

FastMed Urgent Care in Wilson, NC is hiring a Patient Services Advocate to ensure a smooth patient experience from check-in to checkout, delivering exemplary customer service in a fast-paced clinic. You will greet patients, answer calls, gather information, inform on wait times, assist with feedback, and record charges and payments for daily deposit reconciliation.

A high school diploma and 2 years in medical front office or customer service are preferred.

Qualifications

• High school diploma or equivalent required.
• Excellent organizational and interpersonal communication skills required.
• Prefer 2+ years in a medical front office or customer service setting.

Responsibilities

• Greet patients upon arrival and answer incoming calls, gathering information to determine needs.
• Use patient queuing to inform waiting times and streamline the visit.
• Assist with patient feedback collection and satisfaction reporting.
• Record charges and payments to support billing and prepare daily deposit reconciliation.

Skills

Customer service

Front desk

Communication

Medical front office experience

Education

High school diploma or equivalent

Job description

FastMed Urgent Care in Wilson, NC is hiring a Patient Services Advocate to ensure a smooth patient experience from check-in to checkout, delivering exemplary customer service in a fast-paced clinic. You will greet patients, answer calls, gather information, inform on wait times, assist with feedback, and record charges and payments for daily deposit reconciliation.

A high school diploma and 2 years in medical front office or customer service are preferred.