Patient Experience Advocate - Urgent Care Front Desk

FastMed Urgent Care; Rockingham (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive pay with quarterly incentive plan

Generous paid vacation and sick time

Medical, dental, and vision benefits

401(k) with company match

Job summary

FastMed Urgent Care is looking for a Patient Services Advocate to enhance the patient experience at our clinics. This role involves greeting patients, assisting with registration, and ensuring efficient patient visits.

Ideal candidates will have a high school diploma and preferably two years of customer service experience. Benefits include competitive pay, generous paid time off, and medical, dental, and vision coverage.

Qualifications

• Minimum two years’ experience in customer service and medical front office setting preferred.
• Medical/insurance billing knowledge is a bonus.

Responsibilities

• Greet patients and assist with registration processes.
• Accurately record charges and payments.
• Answer incoming calls and resolve patient inquiries.

Skills

Organizational skills

Interpersonal communication

Calmness under pressure

Education

High school diploma or equivalent

Job description

FastMed Urgent Care is looking for a Patient Services Advocate to enhance the patient experience at our clinics. This role involves greeting patients, assisting with registration, and ensuring efficient patient visits.

Ideal candidates will have a high school diploma and preferably two years of customer service experience. Benefits include competitive pay, generous paid time off, and medical, dental, and vision coverage.