Patient Experience Concierge

Advocate Health; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Advocate Health is seeking a patient-focused front desk representative to support registration, insurance verification, scheduling and billing processes in a fast-paced clinical setting.

The role emphasizes compassionate customer service, strong communication, and adherence to healthcare regulations. Prior experience with medical records software and front desk duties is preferred, with a team-oriented, patient-first approach.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Deliver caring, compassionate customer service for a positive patient experience.
• Exhibit strong interpersonal skills with patients and families in sensitive situations.
• Show critical thinking and decisive judgment in a fast-paced setting.
• Handle patient registration, insurance verification, scheduling, and billing duties.
• Promote use of front-end technology during registration.
• Maintain confidential patient records and billing information.
• Assist billing and route to appropriate billing office as needed.
• Know emergency codes and respond per healthcare regulations.
• Monitor inventory of medications, narcotics, and emergency supplies.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Patient registration

Front-end tech

Billing support

Medical Records Software

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health is seeking a patient-focused front desk representative to support registration, insurance verification, scheduling and billing processes in a fast-paced clinical setting.

The role emphasizes compassionate customer service, strong communication, and adherence to healthcare regulations. Prior experience with medical records software and front desk duties is preferred, with a team-oriented, patient-first approach.