Patient Experience Concierge & Scheduling Specialist

MyMichigan Health; Alpena (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

MyMichigan Health in Alpena, MI seeks a front desk receptionist to provide clerical, secretarial and receptionist support for the practice. You will greet patients, answer calls, schedule appointments, verify insurance, collect payments and assist with tests or referrals as needed.

As the first contact, you will demonstrate professionalism, kindness and excellent customer service to a diverse patient population while coordinating with front office, clinical staff, patients and providers to

Qualifications

• Knowledge of reading, writing, mathematical and computer skills.
• Keyboarding skills needed to register patients and other office tasks.
• Knowledge of medical terminology, medical office policies, practices and procedures as normally acquired through two (2) years working in a medical office or similar setting
• Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.

Responsibilities

• Strives for excellent customer service. Acknowledge and welcome all patients, families and visitors to the practice. Greet customers and answers incoming telephone calls in a timely manner. This person must quickly identify and understand the customer needs, concerns and/or complaints and take required action.
• To assure patient safety and accuracy, patient information is verified and updated; accesses various websites to verify insurance coverage and confirm provider is assigned correctly. Completes and updates all forms including but not limited to patient demographic, HIPAA, PPA, MSP, and consent for treatment, HIPAA, PPA, MSP, and consent for treatment.
• Accurately schedules patient appointments for all providers in the practice. Utilize several computer systems including but not limited to practice management, Electronic Medical Record (EMR), insurance verification, Medifax, population health registry, and Iterminal.
• Registers new patients and explains practice policies and procedures, including no show, financial and collection policies. For patient satisfaction survey purposes and portal registration, obtains email address if available from patients.
• Prior to patient departure, schedule future appointments, necessary tests and procedures, collect applicable copayments, process referrals, checks out patients, obtain prior authorizations as needed.

Skills

Customer service

Phone handling

Office computer skills

HIPAA awareness

Education

High school diploma

Tools

EMR systems

Practice management software

Medifax

Iterminal

Job description

MyMichigan Health in Alpena, MI seeks a front desk receptionist to provide clerical, secretarial and receptionist support for the practice. You will greet patients, answer calls, schedule appointments, verify insurance, collect payments and assist with tests or referrals as needed.

As the first contact, you will demonstrate professionalism, kindness and excellent customer service to a diverse patient population while coordinating with front office, clinical staff, patients and providers to