Patient Experience Concierge – Front Desk

Sage Health; Mobile (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sage Health in Mobile, AL is seeking a Patient Experience Associate (Front Desk) to be the first point of contact for patients entering the medical center. You will greet patients, collect information, schedule appointments, answer phones, and verify insurance information.

The role requires a professional demeanor, strong communication, organization, and the ability to manage multiple priorities in a fast-paced environment. Experience with EHR systems and Microsoft Office is preferred.

Qualifications

• Office/clerical experience in a fast-paced environment.
• Professional demeanor and communication.
• Organized with attention to detail.
• Ability to manage competing priorities.
• Problem solving and follow-through.
• Experience with Microsoft Office suite.

Responsibilities

• Greet patients and guests at the front desk.
• Check-in/check-out via Electronic Health Record (EHR).
• Assist patients with required paperwork and insurance info.
• Handle phone calls and route to appropriate personnel.
• Verify insurance prior to appointments and collect co-pays.
• Update EHR with current patient information.
• Support clinical staff as needed to ensure smooth operations.

Skills

Customer service

Organization

Communication

Multitasking

Problem solving

Microsoft Office

Education

High School Diploma

Tools

EHR systems

Microsoft Word

Excel

Outlook

Job description

Sage Health in Mobile, AL is seeking a Patient Experience Associate (Front Desk) to be the first point of contact for patients entering the medical center. You will greet patients, collect information, schedule appointments, answer phones, and verify insurance information.

The role requires a professional demeanor, strong communication, organization, and the ability to manage multiple priorities in a fast-paced environment. Experience with EHR systems and Microsoft Office is preferred.