Front Desk & Patient Experience Specialist

Sage Health; Baltimore (MD); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401k plan

Flexible PTO

Job summary

Sage Health is seeking a Front Desk Associate to be the first contact for patients at our medical center. You will greet patients, collect information, schedule appointments, and verify insurance, ensuring smooth front-desk operations and patient experience.

The role emphasizes professionalism, accuracy, and teamwork within a fast-paced setting, with opportunities for growth and a comprehensive benefits package.

Qualifications

• Experience in a fast-paced, high-volume office environment.
• Professional demeanor and communication always.
• Must be organized and attentive to detail.
• Ability to manage competing priorities.
• Resourcefulness in problem solving.
• Able to take and follow through with assigned tasks and accountability.
• Ability to work in a fast-paced environment.
• Experience with Microsoft Office Word, Outlook, and Excel.

Responsibilities

• Greet patients and guests.
• Conduct check-in/check-out via EHR.
• Aid patients with required paperwork.
• Maintain patient confidentiality.
• Schedule and triage appointments per guidelines.
• Make reminder calls for upcoming appointments.
• Collect co-pays per plan requirements.
• Verify insurance prior to appointments.
• Answer calls and route to staff.
• Update EHR with current information.
• Coordinate with clinicians as needed.
• Monitor reminder logs and reschedule as needed.
• Scan/index documents into the EHR.

Skills

Customer service

Professional demeanor

Organized

Attention to detail

Multitasking

Problem solving

Fast-paced environment

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Sage Health is seeking a Front Desk Associate to be the first contact for patients at our medical center. You will greet patients, collect information, schedule appointments, and verify insurance, ensuring smooth front-desk operations and patient experience.

The role emphasizes professionalism, accuracy, and teamwork within a fast-paced setting, with opportunities for growth and a comprehensive benefits package.