Senior Care Patient Experience Concierge

Sage; Baltimore (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

3 different medical plan options with

401k retirement plan

Flexible time off: PTO, holidays

Opportunities for career growth

Job summary

Sage Health is seeking a Front Desk Associate to be the first point of contact for patients at our medical center. You will greet patients, collect information, answer questions, schedule appointments, answer phones, and verify insurance information.

You will maintain a high level of professionalism and coordinate with the team to ensure smooth daily operations and excellent service for patients and their families.

Qualifications

• Experience in a fast-paced, high-phones environment.
• Proficiency in MS Word, Outlook, and Excel.
• Excellent communication and professional demeanor.

Responsibilities

• Greet patients and guests.
• Manage check-in/check-out using EHR.
• Aid patients with required paperwork.
• Verify insurance information.
• Schedule and triage appointments per guidelines.
• Make reminder calls for appointments.
• Collect co-payments per plan requirements.
• Update the EHR with current information.
• Collaborate with clinicians as needed.
• Handle phone calls and route to appropriate personnel.

Skills

Customer service

Phone handling

MS Office

Organization

Attention to detail

Education

High School Diploma

Tools

Electronic Health Record (EHR)

Job description

Sage Health is seeking a Front Desk Associate to be the first point of contact for patients at our medical center. You will greet patients, collect information, answer questions, schedule appointments, answer phones, and verify insurance information.

You will maintain a high level of professionalism and coordinate with the team to ensure smooth daily operations and excellent service for patients and their families.