Front Desk Patient Experience Concierge

Sage; Mobile (AL); On-site; USD 21,000 - 30,000; Full time

Job summary

Sage Health is seeking a Patient Experience Associate (Front Desk) in Toulminville to be the first point of contact for patients. You will greet patients, collect information, schedule, verify insurance, and manage check-in/out processes using the EHR.

Ideal candidates bring office/clerical experience, strong communication, and the ability to multi-task in a fast-paced healthcare setting, while maintaining patient confidentiality and providing excellent service.

Qualifications

• Office Admin/Reception/Customer Service experience in a fast-paced environment.
• Professional demeanor and communication always.
• Must be organized and attentive to detail.
• Ability to manage competing priorities.
• Resourcefulness in problem solving.
• Able to take and follow through with assigned tasks and accountability.

Responsibilities

• Greet patients and guests.
• Check-in/check-out via EHR system.
• Assist patients with paperwork completion.
• Verify and update patient information.
• Schedule and triage appointments per guidelines.
• Make reminder calls for upcoming appointments.
• Collect co-pays as required by health plan.
• Verify insurance before appointments.
• Answer phone calls and route to staff.
• Maintain confidentiality of patient information.
• Collaborate with clinicians and MA for clinical decisions.

Skills

Office admin

Reception

Customer service

Microsoft Office

Education

High School Diploma or equivalent

Tools

Electronic Health Record (EHR)

Job description

Sage Health is seeking a Patient Experience Associate (Front Desk) in Toulminville to be the first point of contact for patients. You will greet patients, collect information, schedule, verify insurance, and manage check-in/out processes using the EHR.

Ideal candidates bring office/clerical experience, strong communication, and the ability to multi-task in a fast-paced healthcare setting, while maintaining patient confidentiality and providing excellent service.