Patient Experience Associate

Sage Health; Baltimore (MD); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401k plan

Flexible PTO

Job summary

Sage Health is seeking a Front Desk Associate to be the first contact for patients at our medical center. You will greet patients, collect information, schedule appointments, and verify insurance, ensuring smooth front-desk operations and patient experience.

The role emphasizes professionalism, accuracy, and teamwork within a fast-paced setting, with opportunities for growth and a comprehensive benefits package.

Qualifications

• Experience in a fast-paced, high-volume office environment.
• Professional demeanor and communication always.
• Must be organized and attentive to detail.
• Ability to manage competing priorities.
• Resourcefulness in problem solving.
• Able to take and follow through with assigned tasks and accountability.
• Ability to work in a fast-paced environment.
• Experience with Microsoft Office Word, Outlook, and Excel.

Responsibilities

• Greet patients and guests.
• Conduct check-in/check-out via EHR.
• Aid patients with required paperwork.
• Maintain patient confidentiality.
• Schedule and triage appointments per guidelines.
• Make reminder calls for upcoming appointments.
• Collect co-pays per plan requirements.
• Verify insurance prior to appointments.
• Answer calls and route to staff.
• Update EHR with current information.
• Coordinate with clinicians as needed.
• Monitor reminder logs and reschedule as needed.
• Scan/index documents into the EHR.

Skills

Customer service

Professional demeanor

Organized

Attention to detail

Multitasking

Problem solving

Fast-paced environment

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

We believe all seniors regardless of means deserve concierge primary care & wellness, without the concierge fees. They’ve earned it.

Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all of our patients’ healthcare needs, and partner with Medicare Advantage plans that fully cover primary care.

Unlike other physician practices, a Sage Health physician has a patient panel of 500 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.

Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.

Company Perks

• Join a growing company with a community focused mission to make a difference in the lives of seniors!
• Our employee Net Promoter Score (eNPS) ranks above industry standards reflecting our strong commitment to delivering exceptional service and satisfaction.
• We promote a company culture that values, recognizes, and rewards its employees for their contributions through Nectar, our employee engagement platform.
• Medical, Dental and Vision benefits with generous employer provided contributions to offset per paycheck premium costs.
• 3 different medical plan options to provide flexibility to meet personal needs including: 2 PPO options and a CDHP plan that includes a $500/year HSA employer match
• Healthcare & Dependent Care Flexible Savings Accounts (FSAs)
• Access to Employee Assistance Program (EAP) forsupport and work-life benefits for you and your immediate family.
• Employer-paid Life Insurance, Short-term and Long-term Disability benefits. Optional voluntary life insurance is also available.
• A 401k retirement plan offered through Transamerica for long-term financial savings & planning.
• Flexible time off including: generous PTO, 7 paid company holidays and 2 floating holidays.
• Opportunities for career growth and advancement within the company.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact [e-mail].

About the role

POSITION SUMMARY

The Front Desk Associateis responsible forbeing the first point of contact as patients come into the medical center. They greet patients, collect their information, answer any questions, schedule appointments, answer telephones, and verify insurance information.

The Front Desk Associate displays an elevated level of professionalism and engages resources and fellow team members within the center to deliver high level results.

What you’ll do

PRIMARY RESPONSIBILITIES

• Greeting patients and guests
• Conduct check-in process and check-out process via Electronic Health Record
• Aid patients with completion of required paperwork.
• Secures patient information andmaintainspatient confidential health information.
• Schedule and triage appointment requests for urgency according to approved protocols consistent within Sage Health’s Appointment and Scheduling Guidelines.
• Make reminder calls to patients for upcoming appointments.
• Collect co-payments, per patient's health plan requirements.
• Complete insurance verification prior to patients' appointment.
• Answer all phone calls and routing toappropriate personnel.
• Update electronic health record with current information.
• Consult medical assistant or licensed clinician for clinical decision making whenever necessary
• Use applicable functionality in the Electronic Health Record to take messages and communicate with clinicians.
• Monitor daily reminder call logs to reschedule appointments as needed.
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
• Participates in center and market interdisciplinary teams related to patient care plans, and outcomes.
• Aid coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.
• Addresses patient problems/concerns as may arise
• Perform other duties as assigned

Qualifications

REQUIRED QUALIFICATIONS

• Office Administrative/Receptionist/Clerical/Customer Service experience in a fast-paced, heavy phones environment.
• Professional demeanor and communication always.
• Must be organized and attentive to detail.
• Ability to manage competing priorities.
• Resourcefulness in problem solving
• Able to take and follow through with assigned tasks and accountability.
• Ability to work in a fast-paced environment
• Experience with Microsoft Office Word, Outlook, and Excel.

PREFERRED QUALIFICATIONS

• High School Diploma or equivalent
• Experience working with an electronic health record
• Experience in processing referral authorizations
• Medical office or hospital patient access registration experience highly desirable
• Experienced working in medically underserved/culturally diverse communities