Patient Experience Front Desk Concierge

Sage; North Little Rock (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

The Front Desk Associate at Sage Health in Little Rock is the first point of contact for patients. You will greet patients, collect information, schedule appointments, answer phones, and verify insurance information.

With a professional demeanor, you will coordinate with clinicians and staff to ensure smooth operations and excellent service while maintaining patient confidentiality and accurate records.

Qualifications

• Office Admin/Reception/Customer Service experience in a fast-paced environment.
• Organized with attention to detail and ability to manage competing priorities.
• Proficient with Microsoft Office Suite (Word, Outlook, Excel).

Responsibilities

• Greeting patients and guests.
• Conduct check-in and check-out via Electronic Health Record.
• Aid patients with completion of required paperwork.
• Secure patient information and maintain confidentiality.
• Schedule and triage appointment requests per guidelines.
• Make reminder calls to patients for upcoming appointments.
• Collect co-pays as per health plan requirements.
• Verify insurance prior to appointments.
• Answer phones and route to appropriate personnel.

Skills

Customer service

Phone handling

Administrative experience

Microsoft Office (Word/Outlook/Excel)

Education

High School Diploma

Tools

Electronic Health Record (EHR)

Job description

The Front Desk Associate at Sage Health in Little Rock is the first point of contact for patients. You will greet patients, collect information, schedule appointments, answer phones, and verify insurance information.

With a professional demeanor, you will coordinate with clinicians and staff to ensure smooth operations and excellent service while maintaining patient confidentiality and accurate records.