Patient Experience Concierge (Front Desk)

Tennessee Orthopaedic Alliance; McMinnville (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, with over 35 locations. The Patient Service Representative serves as the friendly face of TOA, ensuring smooth patient check-in, accurate data entry, and efficient front-desk operations across clinics.

This role emphasizes exceptional patient service, teamwork with clinical staff, and proficient use of office technology.

Qualifications

• Focused on patient satisfaction; responds promptly and empathetically to patient needs.
• Teamwork: collaborates with clinical and administrative teammates for a cohesive team.
• Exceptional communication: clear, professional, and attentive in all interactions.
• Problem solving: identifies issues and develops timely solutions.
• Productivity: meets productivity standards and maintains accuracy.
• Technology: proficient with Microsoft Office; EHR systems experience helpful (NextGen preferred).
• Attendance/Punctuality: reliable and on time.
• Experience: healthcare clinic/office or customer service background preferred.
• Education: high school diploma required; bachelor’s degree preferred.

Responsibilities

• Demonstrate exceptional customer service and patient focus at the front desk.
• Verify patient demographic and insurance information at arrival.
• Scan insurance cards and driver licenses; enter referrals.
• Collect copayments, coinsurances, and balances.
• Prep daily clinics and print related documents; schedule follow-ups.
• Ensure documentation is accurate and entered promptly.

Skills

Patient satisfaction

Teamwork

Communication

Problem solving

Productivity

Technology

Attendance

Experience

Education awareness

Education

High School Diploma

Bachelor's Degree preferred

Job description

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, with over 35 locations. The Patient Service Representative serves as the friendly face of TOA, ensuring smooth patient check-in, accurate data entry, and efficient front-desk operations across clinics.

This role emphasizes exceptional patient service, teamwork with clinical staff, and proficient use of office technology.