Front Desk Patient Services Specialist

TOA; McMinnville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, with more than 35 locations across the state. The Patient Service Representative role is the friendly face of TOA, greeting patients, collecting payments, and coordinating with clinical staff to ensure smooth visits.

Candidates should have a high school diploma (Bachelor's preferred) and strong customer service, teamwork, and communication skills.

Qualifications

• Focus on patient satisfaction with prompt, empathetic service.
• Teamwork and collaboration to support a high-performing clinic.
• Excellent communication, both verbal and written.
• Strong problem-solving abilities for patient needs.
• Proactive, accurate work with productivity standards.
• Proficiency in Microsoft Office; familiarity with EHR systems.
• Punctuality and consistent attendance in a healthcare setting.
• Prior clinic/office experience and education as listed.

Responsibilities

• Greet and assist patients and families at the front desk.
• Update insurance information and scan documents.
• Enter referrals and link to patient records in the system.
• Collect copays, coinsurances, deductibles, and balances.
• Prepare daily clinics and print relevant documents.
• Create encounter records and ensure accurate documentation.
• Schedule follow-up appointments as needed.

Skills

Customer service

Teamwork

Communication

Problem solving

Productivity

Microsoft Office

EHR experience

NextGen

Attendance

Education

High School Diploma

Bachelor's degree preferred

Tools

Excel

Word

Outlook

NextGen EHR

Job description

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, with more than 35 locations across the state. The Patient Service Representative role is the friendly face of TOA, greeting patients, collecting payments, and coordinating with clinical staff to ensure smooth visits.

Candidates should have a high school diploma (Bachelor's preferred) and strong customer service, teamwork, and communication skills.