Patient Experience Specialist

Tennessee Orthopaedic Alliance; Hendersonville (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid time off

401(k) with company match

Job summary

Tennessee Orthopaedic Alliance is hiring a Patient Service Representative to be the welcoming face for patients and families. You will greet patients, verify demographics and insurance, and coordinate referrals and scheduling to ensure smooth visits.

You will collaborate with clinical and administrative staff in a fast-paced environment while maintaining accuracy and compassion. TOA offers a comprehensive benefits package with insurance and 401(k) plans.

Qualifications

• Respond to patients with empathy and professionalism.
• Greet and direct patients at front desk and collect information.

Responsibilities

• Demonstrate exceptional customer service and patient focus to ensure a positive visit.
• Verify patient demographics and insurance information upon arrival.
• Enter referrals and schedule follow-up appointments.
• Collect copays and balances and prep daily clinics.

Skills

Customer service

Teamwork

Communication

Problem solving

Productivity

Technology

Attendance

Experience in healthcare

Education

High school diploma

Bachelor’s degree preferred

Tools

MS Office

EHR (NextGen)

Job description

Tennessee Orthopaedic Alliance is hiring a Patient Service Representative to be the welcoming face for patients and families. You will greet patients, verify demographics and insurance, and coordinate referrals and scheduling to ensure smooth visits.

You will collaborate with clinical and administrative staff in a fast-paced environment while maintaining accuracy and compassion. TOA offers a comprehensive benefits package with insurance and 401(k) plans.