Front Office Coordinator - Medical Practice& Patient Access

Tennessee Orthopaedic Alliance; Lenoir City (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, with more than 35 locations across the state. TOA is dedicated to Trust, Respect, Honesty, Teamwork, Communication, Diversity, and Accountability, guiding how we care for patients and communities.

We are seeking a friendly front desk associate to manage initial patient contact and front office duties for physician appointments across Parkwest, Oak Ridge, Lenoir City, and Alcoa clinics.

Qualifications

• Welcomes patients with excellent customer service.
• Checks in and/or checks out patients for physician appointments.
• Verifies demographics, PCP, referring physician, insurance coverage and co-pay.

Responsibilities

• Enter patient demographic information in the practice management system.
• Verifies and distributes patient history.
• Manages and coordinates internal referrals.
• Schedules return appointments for patients.
• Collects copayments, patient balances and form fees.
• Distributes requested documents to patients.
• Balances end of day batch processes.
• Maintains and communicates patient wait times.

Skills

Customer service

Front desk

Medical office experience

Education

High school diploma

Tools

Practice management system

Job description

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, with more than 35 locations across the state. TOA is dedicated to Trust, Respect, Honesty, Teamwork, Communication, Diversity, and Accountability, guiding how we care for patients and communities.

We are seeking a friendly front desk associate to manage initial patient contact and front office duties for physician appointments across Parkwest, Oak Ridge, Lenoir City, and Alcoa clinics.