Patient Experience Specialist Front Desk

Tennessee Orthopaedic Alliance; Franklin (TN); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid time off

401(k) plan

Job summary

Tennessee Orthopaedic Alliance is seeking a Patient Service Representative to act as the friendly, helpful face of TOA. You will greet patients, verify demographics, collect co-pays, and coordinate with clinicians to ensure smooth patient flow.

The role requires empathy, attention to detail, and teamwork in a fast-paced clinic with high patient volume. TOA emphasizes a positive work environment and equal opportunity employment.

Qualifications

• Respond with prompt and empathetic manner to meet patient needs.

Responsibilities

• Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible.
• Work closely with clinical colleagues and administrative teammates to develop a cohesive, high performing team.
• Verify patient demographic information upon arrival.
• Update and change insurance information as appropriate.
• Scan insurance cards and drivers licenses.
• Enter referrals into the computer and link it to the appropriate case.
• Collect copayments, coinsurances, deductibles, and balances.
• Prep daily clinics for upcoming appointments and print related documents.
• Create a record of the appointment, or an encounter and print.
• Ensure that all documentation is entered accurately and swiftly.
• Schedule follow-up appointments as necessary

Skills

Patient service

Customer service

Communication

Teamwork

Problem solving

Microsoft Office

EHR/NextGen

Attendance/Punctuality

Education

High School Diploma

Bachelor’s Degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

EHR

NextGen

Job description

Tennessee Orthopaedic Alliance is seeking a Patient Service Representative to act as the friendly, helpful face of TOA. You will greet patients, verify demographics, collect co-pays, and coordinate with clinicians to ensure smooth patient flow.

The role requires empathy, attention to detail, and teamwork in a fast-paced clinic with high patient volume. TOA emphasizes a positive work environment and equal opportunity employment.