Patient Access & Scheduling Coordinator

TOA; Smyrna (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, with over 35 locations. The Patient Access Representative is the first point of contact for patients, providing top-tier customer service and guiding patients through TOA physicians, locations, and services to connect them with the right care.

The role emphasizes empathy, organization, and teamwork. Applicants should be adept at handling phone calls, data entry, and scheduling, with prior EMR experience

Qualifications

• Provide excellent customer service to patients and families.
• Accurately obtain patient demographics and insurance information.
• Listen to medical history and schedule needs to place patients with appropriate providers.

Responsibilities

• Answer inbound calls from patients and schedule appointments.
• Obtain patient demographics and insurance information.
• Document medical history and appointment details accurately.
• Schedule appointments through NextGen and coordinate with physicians.
• Respond to emails and deescalate conflicts professionally.
• Collaborate with TOA staff across locations.

Skills

Customer service

Phone etiquette

Communication

Multitasking

Education

High school diploma

College degree preferred

Tools

NextGen EMR

MS Office

Job description

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, with over 35 locations. The Patient Access Representative is the first point of contact for patients, providing top-tier customer service and guiding patients through TOA physicians, locations, and services to connect them with the right care.

The role emphasizes empathy, organization, and teamwork. Applicants should be adept at handling phone calls, data entry, and scheduling, with prior EMR experience