Full-Time On-Site Clinic Front Desk Concierge

TOA; Knoxville (TN); On-site; USD 22,000 - 28,000; Full time

Job summary

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, with more than 35 locations across the state. Our frontline team supports patient access and front office operations at our Knoxville, TN site.

The Front Office Coordinator handles initial patient contact, checks in/out, verifies demographics and insurance, and supports day-to-day front desk tasks to ensure smooth patient flow and accurate data entry.

Qualifications

• Education: High school diploma is required.
• Minimum two years medical office experience preferred.

Responsibilities

• Looks patients in the eye and welcomes patient with excellent customer service.
• Checking in and/or checking out patients for physician appointments.
• Verification of patient’s demographics, PCP, referring physician, insurance coverage and co-pay, at time of visit.
• Entering patient demographic information in the practice management system.
• Verifies and distributes patient history.
• Scans/sorts all forms related to front office processes.
• Manages and coordinates all internal referrals.
• Scheduling return appointments for patients.
• Collection of copayments, patient balances and form fees.
• Distributes requested documents to patients.
• Completes/balances end of day batch processes.
• Maintains and communicates patient wait times.

Skills

Customer service

Medical office experience

Education

High school diploma

Job description

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, with more than 35 locations across the state. Our frontline team supports patient access and front office operations at our Knoxville, TN site.

The Front Office Coordinator handles initial patient contact, checks in/out, verifies demographics and insurance, and supports day-to-day front desk tasks to ensure smooth patient flow and accurate data entry.