Patient Experience Front Desk Specialist

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA); Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading health care provider in North Carolina is seeking a Patient Representative (Front Desk) to provide exceptional customer service to patients. This entry-level role includes greeting patients, managing appointments, and ensuring efficient office operations. Candidates should be proficient in EMR systems and have strong communication skills. The position is full-time, Monday to Friday, with core hours from 8:00am to 5:00pm.

Qualifications

• Experience in customer or patient-facing roles, preferably in a medical office.
• Ability to handle sensitive information and adhere to HIPAA guidelines.

Responsibilities

• Greet patients and monitor patient flow for efficient service.
• Collect and verify patient information in the EHR system.
• Schedule and manage patient appointments.

Skills

Customer service orientation

Professional communication

Proficiency in Microsoft Office

Typing aptitude

Mathematical aptitude

Education

High school diploma or equivalent

Tools

EMR system

Document Management System

Job description

A leading health care provider in North Carolina is seeking a Patient Representative (Front Desk) to provide exceptional customer service to patients. This entry-level role includes greeting patients, managing appointments, and ensuring efficient office operations. Candidates should be proficient in EMR systems and have strong communication skills. The position is full-time, Monday to Friday, with core hours from 8:00am to 5:00pm.