On-Site Patient Access Concierge – Henderson, NC

RCM Holdco; Henderson (NC); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 is hiring a Patient Access Customer Service Representative for an on-site role in Henderson, NC. You will be the first contact for patients, ensuring fast, compassionate access to care, and supporting registration, insurance verification, and cost estimates.

Join a mission-driven team delivering exceptional patient experiences by navigating multiple systems, assisting families, and collaborating with clinical staff to minimize delays and improve the overall revenue cycle outcomes.

Qualifications

• Exceptional customer service experience and strong communication skills.
• Ability to maintain composure in a fast-paced environment.
• Experience with patient access, medical registration, or front desk is a plus.
• Pass background check, drug test, and vaccination requirements may apply.

Responsibilities

• Provide courteous patient check-in and gather accurate information across multiple systems.
• Answer phones and collect patient data quickly in a busy setting.
• Assist with insurance verification and cost estimates when applicable.
• Coordinate with nurses and care teams to support smooth patient flow and timely access to care.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

R1 is hiring a Patient Access Customer Service Representative for an on-site role in Henderson, NC. You will be the first contact for patients, ensuring fast, compassionate access to care, and supporting registration, insurance verification, and cost estimates.

Join a mission-driven team delivering exceptional patient experiences by navigating multiple systems, assisting families, and collaborating with clinical staff to minimize delays and improve the overall revenue cycle outcomes.