Concierge Front Desk & Patient Care Coordinator

Ageless Mens Health; Hendersonville (TN); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off (PTO)

401(k)

Job summary

Ageless Men’s Health in Hendersonville, TN is seeking a Patient Coordinator to manage front desk operations, greet patients, verify insurance, schedule appointments, collect payments, and deliver concierge-level service in a warm, welcoming environment.

The role emphasizes HIPAA compliance, accurate data entry, patient retention, and collaboration with clinicians. Ideal candidates have 1–3 years in medical office settings and proficiency with scheduling and EMR systems.

Qualifications

• 1–3 years of experience in a medical office or healthcare setting required.
• Strong customer service and communication skills with a warm, outgoing personality.
• Organized, dependable, and able to manage multiple priorities in a fast-paced environment.
• Experience with insurance verification, scheduling, and medical administrative responsibilities.
• Comfortable using scheduling or EMR software; lead follow-up or patient outreach is a plus.

Responsibilities

• Serve as the first and last point of contact for every patient visit.
• Greet patients and manage check-in/check-out for scheduled and walk-in appointments.
• Answer phones, schedule appointments, and provide exceptional customer service.
• Verify insurance coverage, collect copays and payments, and maintain accurate patient information.
• Follow up on inbound leads, reactivate inactive patients, and support patient retention initiatives.
• Build strong relationships with patients by providing personalized, concierge-level service.
• Maintain an organized, welcoming lobby and front office environment.
• Support daily clinic operations while ensuring HIPAA compliance and an efficient patient experience.

Skills

Customer service

Communication

Organization

Time management

Tools

EMR software

Scheduling software

Insurance verification software

Job description

Ageless Men’s Health in Hendersonville, TN is seeking a Patient Coordinator to manage front desk operations, greet patients, verify insurance, schedule appointments, collect payments, and deliver concierge-level service in a warm, welcoming environment.

The role emphasizes HIPAA compliance, accurate data entry, patient retention, and collaboration with clinicians. Ideal candidates have 1–3 years in medical office settings and proficiency with scheduling and EMR systems.