Patient Experience Concierge (Front Desk)

Hannibal-Regional-Healthcare-System; Hannibal (MO); On-site; USD 32,000 - 38,000; Full time

Job summary

Hannibal Regional Healthcare System seeks a front desk receptionist to warmly greet patients, visitors and staff and help ensure a positive first impression and overall patient experience.

The role requires a High School degree or GED, strong Word skills and prior hospitality or customer service experience. Duties include clerical tasks, handling inquiries with clear communication, and collaborating with volunteers and teams.

Qualifications

• High School diploma or GED is required.
• Experience in hospitality or customer service is required (1 year).
• Proficiency in Microsoft Word.
• Excellent English spelling and grammar.
• Ability to organize multiple priorities and solve problems.

Responsibilities

• Greet patients, visitors and staff to ensure satisfaction.
• Assist with front desk tasks and provide information as needed.
• Support volunteers and team members and handle inquiries.

Skills

Customer service experience

Hospitality experience

Oral and written communication

Organization & prioritization

Problem solving

Independent judgment

Team collaboration

Grace under pressure

Education

High School diploma or GED

Tools

Microsoft Word

Job description

Hannibal Regional Healthcare System seeks a front desk receptionist to warmly greet patients, visitors and staff and help ensure a positive first impression and overall patient experience.

The role requires a High School degree or GED, strong Word skills and prior hospitality or customer service experience. Duties include clerical tasks, handling inquiries with clear communication, and collaborating with volunteers and teams.