Hospital Front Desk Specialist (Patient Concierge)

Sturdy Memorial Hospital; Norton (VA); On-site; USD 25,000 - 37,000; Part time

Job summary

Sturdy Memorial Hospital is seeking a part-time front desk receptionist to serve as the hospital’s first point of contact for patients and visitors. The role requires strong customer service skills, professionalism, and adherence to HIPAA privacy guidelines.

The successful candidate will handle phone inquiries, direct calls to appropriate departments, and perform basic administrative tasks using Microsoft Office. Experience with Workday is a plus and high school diploma is required.

Qualifications

• Minimum 1 year of customer service/receptionist experience.
• Professional demeanor as the hospital/department’s initial representative.
• Ability to use telecommunication devices to receive and direct incoming calls to appropriate departments and/or patient rooms.
• Excellent command of verbal and written English; positive interpersonal communication with strong organizational skills.
• Adheres to confidentiality of protected information per HIPAA regulations.
• Ability to problem-solve using creative and critical thinking skills.
• Detail oriented with the ability to prioritize based on shifting demands.
• Self-starter with ownership and ability to work independently.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Float to other practice locations as needed with mileage reimbursement.
• Prolonged sitting at a desk with computer, phone, and filing responsibilities.

Skills

Customer service

Reception duties

English proficiency

HIPAA compliance

Problem solving

Detail oriented

Independent work

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Workday

Job description

Sturdy Memorial Hospital is seeking a part-time front desk receptionist to serve as the hospital’s first point of contact for patients and visitors. The role requires strong customer service skills, professionalism, and adherence to HIPAA privacy guidelines.

The successful candidate will handle phone inquiries, direct calls to appropriate departments, and perform basic administrative tasks using Microsoft Office. Experience with Workday is a plus and high school diploma is required.