Patient Experience Concierge - Front Desk

PDS Health; Alcoa (TN); Vor Ort; USD 24.000 - 33.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K

Volunteer time off

Zusammenfassung

PDS Health is seeking a friendly Receptionist in Alcoa, TN to welcome patients, answer calls, and support office operations with a warm, professional demeanor. You will help ensure a Perfect Patient Experience (PPE) and contribute to Patients for Life (PFL) through accurate records and smooth check-ins.

The role emphasizes efficient front-desk processes, coordination with back-office staff, and adherence to company policies while maintaining patient confidentiality and a positive patient journey.

Qualifikationen

• High School Diploma or GED required.
• Front desk experience in healthcare preferred.
• Proficient in handling patient information and insurance basics.

Aufgaben

• Greet patients and guests professionally.
• Answer phones promptly and route calls.
• Schedule appointments to optimize provider days.
• Post payments and update patient records in the system.
• Support front desk operations and ensure PPE standards.

Kenntnisse

Customer service

Phone etiquette

Interpersonal skills

Organization

Ausbildung

High School Diploma or GED

Tools

Practice management system

Jobbeschreibung

PDS Health is seeking a friendly Receptionist in Alcoa, TN to welcome patients, answer calls, and support office operations with a warm, professional demeanor. You will help ensure a Perfect Patient Experience (PPE) and contribute to Patients for Life (PFL) through accurate records and smooth check-ins.

The role emphasizes efficient front-desk processes, coordination with back-office staff, and adherence to company policies while maintaining patient confidentiality and a positive patient journey.