Patient Experience & Billing Support Specialist

Mercy St. Louis; O’Fallon (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Retirement plan matching

Job summary

Mercy St. Louis is seeking a Patient Service Representative to serve as the primary point of contact for patients and visitors, supporting a seamless experience by managing front-desk operations and workflows.

The role also involves communicating patient financial responsibility, requesting and collecting payments, explaining options, and accurately documenting financial conversations and outcomes.

Qualifications

• High school diploma or equivalent is required.

Responsibilities

• Manage front-desk operations and patient flow to ensure a positive, seamless experience.

Skills

Verbal communication

Written communication

Data entry

Customer service

Privacy and confidentiality

Adaptability under pressure

Education

High school diploma or equivalent

Job description

Mercy St. Louis is seeking a Patient Service Representative to serve as the primary point of contact for patients and visitors, supporting a seamless experience by managing front-desk operations and workflows.

The role also involves communicating patient financial responsibility, requesting and collecting payments, explaining options, and accurately documenting financial conversations and outcomes.