Patient Experience Concierge — Aesthetic Surgery

Aesthetic Partners; Virginia Beach (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive Compensation based on经验

AP Academy and Advanced Trainings

Paid time off

Paid company holidays

Medical Insurance

Voluntary Insurance Options

Company-paid Life Insurance

401(k) plan and 401(k) match

Employee pricing on services

Job summary

The Cosmetic Surgery Center in Virginia Beach is seeking a Front Desk Coordinator to deliver an exceptional patient experience from first contact through visit completion. You will greet patients, manage scheduling, answer calls and messages, and prepare medical documentation with care.

Ideal candidates have strong customer service experience, a professional appearance, and a calm, solution-oriented approach in a fast-paced aesthetics environment.

Qualifications

• High school diploma or equivalent.
• 2 years of high-end customer service experience.
• 1 year of medical aesthetics or medical office experience.

Responsibilities

• Greet patients and manage front desk interactions in person, by phone, and via text/email.
• Educate patients on services and treatment options offered by the center.
• Schedule appointments, handle messages, and coordinate communications with staff.
• Prepare medical documents in the EMR and maintain clinic records.
• Ensure a clean and professional front desk, lobby, and reception area.
• Check patients in/out accurately and coordinate follow-up visits.
• Monitor voicemails and emails and respond promptly to inquiries.

Skills

Customer service

Professional appearance

Team player

Attention to detail

Education

High school diploma or equivalent

Job description

The Cosmetic Surgery Center in Virginia Beach is seeking a Front Desk Coordinator to deliver an exceptional patient experience from first contact through visit completion. You will greet patients, manage scheduling, answer calls and messages, and prepare medical documentation with care.

Ideal candidates have strong customer service experience, a professional appearance, and a calm, solution-oriented approach in a fast-paced aesthetics environment.