Patient Experience Coordinator

Cosmetic Surgery Center - JoAnne M. Lopes, MD; Virginia Beach (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive Compensation based on经验

AP Academy and Advanced Trainings

Paid time off

Paid company holidays

Medical Insurance

Voluntary Insurance Options

Company-paid Life Insurance

401(k) plan and 401(k) match

Employee pricing on services

Job summary

The Cosmetic Surgery Center in Virginia Beach is seeking a Front Desk Coordinator to deliver an exceptional patient experience from first contact through visit completion. You will greet patients, manage scheduling, answer calls and messages, and prepare medical documentation with care.

Ideal candidates have strong customer service experience, a professional appearance, and a calm, solution-oriented approach in a fast-paced aesthetics environment.

Qualifications

• High school diploma or equivalent.
• 2 years of high-end customer service experience.
• 1 year of medical aesthetics or medical office experience.

Responsibilities

• Greet patients and manage front desk interactions in person, by phone, and via text/email.
• Educate patients on services and treatment options offered by the center.
• Schedule appointments, handle messages, and coordinate communications with staff.
• Prepare medical documents in the EMR and maintain clinic records.
• Ensure a clean and professional front desk, lobby, and reception area.
• Check patients in/out accurately and coordinate follow-up visits.
• Monitor voicemails and emails and respond promptly to inquiries.

Skills

Customer service

Professional appearance

Team player

Attention to detail

Education

High school diploma or equivalent

Job description

Front Desk Coordinator - Virginia Beach, VA - Full-time
Elevate Your Career at the Cosmetic Surgery Center!
Are you passionate about medical aesthetics and eager to advance your career in a supportive and innovative environment? The Cosmetic & Plastic Surgery Center is a state-of-the-art facility offering cutting-edge cosmetic and plastic surgical procedures, including Sciton laser treatments, Botox, dermal fillers, microneedling, weight loss programs, and much more. Our dedicated team combines clinical excellence with a warm, compassionate approach to ensure every patient leaves with a smile.
The Cosmetic Surgery Center is part of a larger network within Aesthetic Partners, which owns practices across the US. As a company, Aesthetic Partners has a strong culture of sharing best practices, providing ongoing training, and leveraging the portfolio's resources to help each brand grow. As a company, Aesthetic Partners strives to hire talented and professional individuals across our brands and invest in their continued professional development The Front Desk Coordinator is the face of Cosmetic Surgery Center, responsible for delivering an exceptional patient experience from the moment a patient calls or walks in. This role manages the front desk experience from start to finish—greeting patients, scheduling appointments, answering calls and messages, preparing medical documentation, and ensuring seamless booking. The ideal candidate is detail-oriented, solution-focused, and thrives in a fast-paced environment while staying calm and taking pride in providing elevated customer service. Key Responsibilities: Patient & Front Desk Experience

• Consistently provides excellent customer service to all patients in-person, over the phone, and through text/email inquiries
• Educates patients on Cosmetic Surgery Center services, products, and treatment options
• Exudes a positive attitude while working in a fast-paced surgical/aesthetic practice
• Stays calm under pressure and quickly finds solutions to potential issues
• Scheduling & Communications
• Oversees the daily schedule to ensure a seamless patient experience
• Answers and screens phone calls, schedules appointments, takes messages, and ensures prompt delivery to the proper staff memMonitors and responds to office voicemail, email inquiries, and text messages throughout the day
• Accurately checks patients in/out and schedules all follow-up visits

Documentation & Facility Standards

• Prepares proper medical documents for patients through the EMR
• Responsible for the cleanliness and appearance of the practice, including waiting areas, lobby, front desk, and back of house

This job description outlines the essential responsibilities and skills for the Front Desk Coordinator role but is not exhaustive. Duties and responsibilities may evolve or change at any time to meet organizational needs. Education and Experience:

• High school diploma or equivalent
• 2 years of high-end customer service experience
• 1 year of medical aesthetics or medical office experience

Skills & Requirements:

• M ust have a positive attitude
• Team player with a strong work ethic
• Impeccable personal appearance
• Physical mobility to bend, lift, and stand for prolonged periods
• Ability to meet U.S. employment and eligibility requirements

Compensation: $18-20/ hour, based on experience Start date: Late October Benefits We offer a competitive benefits package with incentives.

• Competitive Compensation based on experience and performance
• Opportunities for professional development; AP Academy, Advanced Trainings, and the AP National Clinical Summit
• Paid time off
• Paid company holidays
• Medical Insurance
• Various Voluntary Insurance Options
• Company-paid Life Insurance
• 401(k) plan and 401(k) match
• Employee pricing on retail and services

Office Hours: Mon - Thurs: 9am - 5pm Fri: 9am - 1pm Sat and Sun: CLOSED Join our team as a Front Desk Coordinator and enhance your career in the dynamic world of aesthetics while making a meaningful difference in the lives of patients! The Cosmetic Surgery Center is an Equal Opportunity Employer and takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. [*some benefits vary based on part-time vs. full-time employment status]