Patient Experience Concierge — Aesthetic Sales Pro

Rlcosmeticsurgery; Vernon Hills (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

RLcosmeticsurgery is seeking a Patient Services Representative to deliver a high-touch, concierge-level experience while executing high-performance sales in a medical aesthetics setting. You’ll welcome patients, educate them on solutions, and convert conversations into consultations and treatments.

The role emphasizes polished communication, adaptability in a fast-paced environment, and collaboration with providers to ensure optimal patient outcomes and loyalty.

Qualifications

• Experience in customer-facing roles, ideally in aesthetics or medical settings.
• Strong communication and interpersonal skills with a polished demeanor.
• Ability to educate patients and close inquiries into bookings or consultations.

Responsibilities

• Provide luxury, concierge-style patient experience at check-in and check-out.
• Act as a brand ambassador, welcoming and guiding patients with warmth.
• Drive revenue through add-on bookings, retail sales, and memberships.
• Convert inquiries into consultations and consultations into treatments.
• Discuss services, pricing, promotions, and provider plans clearly.
• Maintain accurate schedules, POS, and patient records.

Skills

Sales

Customer service

Scheduling

Communication

Hospitality

Tools

POS system

Job description

RLcosmeticsurgery is seeking a Patient Services Representative to deliver a high-touch, concierge-level experience while executing high-performance sales in a medical aesthetics setting. You’ll welcome patients, educate them on solutions, and convert conversations into consultations and treatments.

The role emphasizes polished communication, adaptability in a fast-paced environment, and collaboration with providers to ensure optimal patient outcomes and loyalty.