Patient Experience & Scheduling Specialist

ADP, Inc.; Ashburn (VA); On-site; USD 32,000 - 38,000; Full time

Job summary

NOVA Plastic Surgery and Dermatology in Ashburn, VA is seeking a Front Desk Coordinator to be the face of the practice and ensure a superior patient experience. The role requires outstanding customer service, strong communication, attention to detail, and the ability to multitask while managing appointments, patient questions, billing tasks, and front-desk operations with care and professionalism.

You will check patients in and out, schedule visits, handle payments and insurance information,

Qualifications

• Exceptional customer service skills
• Strong communication skills
• Ability to multi task effectively

Responsibilities

• Check Patients In and Out
• Greet patients warmly and offer refreshments
• Ensure appropriate consents are filled out prior to appointments
• Assist with patient questions
• Assist patients browsing the retail displays
• Ensure patient has their next appointment booked
• Schedule appointments accurately with provider and treatment
• Call waiting list for last-minute openings and communicate gaps
• Adhere to policies for cancellations and no-shows
• Confirm appointments booked online
• Communicate specials and sales to patients
• Input bills for products
• Check rewards points and apply to statements
• Collect deposits for appointments
• Take payments
• Record insurance information and determine co-pay
• Take pre-payments for procedures
• Add referral credits to patient charts
• Manage online store payments and gift cards
• Handle incoming and outgoing calls
• Provide excellent phone support
• Redirect calls to proper staff
• Return voicemails promptly
• Contact patients as directed by providers
• Document all patient correspondence
• Scan documents into charts
• Manage records requests
• Inventory management and restocking
• Check in orders
• Communicate supply needs to Front Desk Manager
• Fulfill online store orders
• Manage faxes
• Stay up to date on promotions
• Complete daily tasks as assigned
• Keep waiting area clean and stocked

Skills

Customer service

Communication

multitasking

Job description

NOVA Plastic Surgery and Dermatology in Ashburn, VA is seeking a Front Desk Coordinator to be the face of the practice and ensure a superior patient experience. The role requires outstanding customer service, strong communication, attention to detail, and the ability to multitask while managing appointments, patient questions, billing tasks, and front-desk operations with care and professionalism.

You will check patients in and out, schedule visits, handle payments and insurance information,