Front Desk Experience Architect — Aesthetics

Albany ENT & Allergy Services P C; City of Saratoga Springs (NY); Presencial; USD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k)

Paid time off

Paid holidays

Discounts on aesthetic services

Descripción de la vacante

FACE Saratoga is seeking a Patient Experience Coordinator to join our practice. You will be the first impression and primary front-of-house contact, delivering an exceptional patient experience from the initial phone call through post-visit follow-up.

The role blends hospitality, scheduling, and administrative coordination to reflect the practice’s commitment to service excellence. Prior experience in aesthetics, plastic surgery, dermatology, or wellness environments is strongly preferred.

Formación

• Associate degree required; bachelor’s degree preferred.
• Experience in front-desk, administrative, hospitality, or medical-office settings preferred.
• Experience in aesthetics, plastic surgery, dermatology, cosmetic medicine, wellness, or high-touch service environment preferred.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to learn and use EHR, scheduling, payment, email, spreadsheet, and practice-management systems.
• Strong organizational skills and ability to manage multiple priorities.

Responsabilidades

• Serve as the first impression and front-of-house representative.
• Deliver an exceptional patient experience from initial contact to post-visit follow-up.
• Coordinate scheduling and administrative tasks to support daily operations.
• Maintain confidentiality and professionalism in handling sensitive information.

Conocimientos

Excellent communication

Strong organizational skills

Discretion and professionalism

Customer service experience

Educación

Associate degree

Bachelor’s degree preferred

Herramientas

EHR systems

Scheduling software

Practice-management systems

Descripción del empleo

FACE Saratoga is seeking a Patient Experience Coordinator to join our practice. You will be the first impression and primary front-of-house contact, delivering an exceptional patient experience from the initial phone call through post-visit follow-up.

The role blends hospitality, scheduling, and administrative coordination to reflect the practice’s commitment to service excellence. Prior experience in aesthetics, plastic surgery, dermatology, or wellness environments is strongly preferred.