Patient Experience Advocate — Part-Time, 20 hrs/wk

OhioHealth; Columbus (OH); On-site; USD 17,000 - 25,000; Part time

Job summary

OhioHealth is seeking a Service Excellence Ambassador to deliver outstanding customer service to patients, families and visitors. The role involves guiding and informing guests, assisting with mobility, and facilitating clear communication between patients, families and hospital staff.

Minimum qualifications include a Bachelor's Degree and experience in consumer advocacy or service roles. This is a part-time, on-site position with variable shifts and a focus on safety, quality and

Qualifications

• Bachelor's degree required; field in Communications, Public Relations, Social Sciences, or health-related area preferred.
• Experience in consumer advocacy or service roles is desirable.
• Knowledge of conflict resolution, interpersonal communication, and hospital terminology is a plus.

Responsibilities

• Provide exceptional customer service to patients, families, visitors, and staff.
• Advocate for patients by addressing concerns and expediting admissions and delays.
• Answer inquiries, direct visitors, and assist with mobility aides as needed.
• Maintain lobby and information desk areas, ensuring cleanliness and order.
• Support communication between patients, families, and hospital staff.

Skills

Communication

Public Relations

Interpersonal skills

Conflict resolution

Diversity training

Education

Bachelor's Degree

Job description

OhioHealth is seeking a Service Excellence Ambassador to deliver outstanding customer service to patients, families and visitors. The role involves guiding and informing guests, assisting with mobility, and facilitating clear communication between patients, families and hospital staff.

Minimum qualifications include a Bachelor's Degree and experience in consumer advocacy or service roles. This is a part-time, on-site position with variable shifts and a focus on safety, quality and