Patient Experience Advocate & Ambassador

OhioHealth; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

OhioHealth in Columbus, OH seeks a Service Excellence Ambassador to deliver outstanding patient and family service. You will gather information, protect confidentiality, and facilitate communication among patients, families and clinicians, acting as a patient advocate to resolve delays and improve admission flow.

Join a high-reliability, safety-focused team in a care-driven environment. Evening shift, 40 hours weekly, with opportunities to support guests across the hospital and enhance the

Qualifications

• Bachelor's Degree is required.
• Knowledge of conflict resolution and interpersonal communication.
• Experience in a consumer advocacy or service role preferred.

Responsibilities

• Giving and collecting information to visitors/families/patients regarding the patient's location, condition and treatment progress while maintaining confidentiality
• Communicating between patient, family and hospital staff
• Acting as an advocate by investigating and expediting admission and other delays
• Resolving problems and complaints and escalating when necessary
• Responding to special needs and ensuring needs are being met
• Greeting, giving directions to and escorting visitors/families/patients, assisting with wheelchairs when necessary
• Answers multi-line phone and transfers callers to appropriate patient room or other location
• Overseeing functions of information desks and lobbies including but not limited to cleanliness and order of lobbies and surrounding work areas
• The major duties, responsibilities and listed above are not intended to be all-inclusive of the duties; employee may perform other duties as requested by supervisor

Skills

Customer service

Communication

Conflict resolution

Interpersonal communication

Education

Bachelor's Degree

Job description

OhioHealth in Columbus, OH seeks a Service Excellence Ambassador to deliver outstanding patient and family service. You will gather information, protect confidentiality, and facilitate communication among patients, families and clinicians, acting as a patient advocate to resolve delays and improve admission flow.

Join a high-reliability, safety-focused team in a care-driven environment. Evening shift, 40 hours weekly, with opportunities to support guests across the hospital and enhance the