Patient Experience & Front Desk Specialist

Reynolds Memorial Hospital; Glen Dale (WV); On-site; USD 17,000 - 21,000; Part time

Job summary

RMH Reynolds Memorial Hospital in Glen Dale, West Virginia, is seeking a Guest Relations Assistant to welcome patients and visitors, communicate information clearly, and help direct requests to the appropriate departments. The role emphasizes courteous, professional service in a busy hospital setting, with an emphasis on customer satisfaction and teamwork.

Minimum qualifications include a high school diploma and at least one year of face‑to‑face customer service experience.

Qualifications

• High school diploma or equivalent.
• One year of face-to-face customer service experience.

Responsibilities

• Screening of patients and visitors and directing to appropriate locations.
• Maintain professional appearance and communication with guests.
• Demonstrate composure and conflict management in challenging situations.
• Collaborate with hospital departments to resolve issues and provide information.
• Complete yearly competencies and stay informed about department locations.

Skills

Communication skills

Professional appearance

Organized

Good judgment

Teamwork

Medical terminology

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

RMH Reynolds Memorial Hospital in Glen Dale, West Virginia, is seeking a Guest Relations Assistant to welcome patients and visitors, communicate information clearly, and help direct requests to the appropriate departments. The role emphasizes courteous, professional service in a busy hospital setting, with an emphasis on customer satisfaction and teamwork.

Minimum qualifications include a high school diploma and at least one year of face‑to‑face customer service experience.