Patient Experience Concierge

Parkland Health; Dallas (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

Parkland Health is seeking a guest services worker to provide exceptional hospitality and customer service to patients and visitors. The role involves greeting, directing, and assisting with information to ensure easy access around the hospital, and coordinating referrals with various departments.

The position emphasizes patient-family centered care and positive representation of Parkland. Responsibilities include resolving entrance/exit issues, escorting patients, and providing transportation

Qualifications

• Must have one year of experience in a healthcare or customer service environment.
• Strong interpersonal skills and ability to represent Parkland positively.

Responsibilities

• Greet visitors and provide directions and information.
• Assist with problem resolution during entry/exit processes and coordinate referrals.
• Escort patients and families to appropriate areas and provide concierge services.
• Provide up-to-date information about hospital location, hours, and policies.

Skills

Customer service

Interpersonal skills

Problem solving

Multitasking

Computer skills

Job description

Parkland Health is seeking a guest services worker to provide exceptional hospitality and customer service to patients and visitors. The role involves greeting, directing, and assisting with information to ensure easy access around the hospital, and coordinating referrals with various departments.

The position emphasizes patient-family centered care and positive representation of Parkland. Responsibilities include resolving entrance/exit issues, escorting patients, and providing transportation