Night Shift Hospital Concierge & Guest Services

Charleston Area Medical Center; Morgantown (WV); On-site; USD 17,000 - 25,000; Full time

Job summary

Mon Medical Center Main Campus in Morgantown, WV seeks a Concierge Guest Services professional to proactively engage patients, families and staff, ensuring a positive first impression and prompt, professional assistance. You will screen entrants and serve as the primary resource for information.

Responsibilities include welcoming visitors, providing wayfinding, answering questions about services, and coordinating with other departments to deliver exceptional customer service.

Qualifications

• Two years’ experience in a high-contact customer service role.
• High School Diploma or GED required.
• Physical ability to lift 50–80 pounds and stand for extended periods.
• Strong verbal and written communication, with professional grammar.

Responsibilities

• Warmly welcomes patients and visitors, provides wayfinding and answers questions.
• Screens entrants and assists with temperature checks when applicable.
• Acts as liaison between guests and hospital departments to deliver exceptional service.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Professional demeanor

Education

High School Diploma or GED

Job description

Mon Medical Center Main Campus in Morgantown, WV seeks a Concierge Guest Services professional to proactively engage patients, families and staff, ensuring a positive first impression and prompt, professional assistance. You will screen entrants and serve as the primary resource for information.

Responsibilities include welcoming visitors, providing wayfinding, answering questions about services, and coordinating with other departments to deliver exceptional customer service.