Patient Experience Concierge

Grady Memorial Hospital Corporation; Atlanta (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Retirement savings

Paid time off

Tuition reimbursement

Employee assistance program

Job summary

Grady Memorial Hospital Corporation seeks a Guest Services Representative to greet patients and visitors, provide directions, and answer calls with courtesy and professionalism. You will operate the Visitor Management System, assist with wheelchair transports, and ensure compliance with visitation policies and HIPAA.

The role requires 1+ year of public-facing experience, a High School Diploma or GED, and excellent communication.

Qualifications

• 1+ year of experience in a receptionist or public-facing role.
• High School Diploma or GED; BLS certification may be required.
• Excellent communication and customer service in a fast-paced healthcare setting.

Responsibilities

• Greet patients and visitors, direct to locations, and answer calls with courtesy.
• Operate the Visitor Management System and verify identification for badges.
• Assist with wheelchair transport requests and discharge support as needed.
• Ensure HIPAA compliance and adherence to visitation policies.

Skills

Public contact

Customer service

Communication skills

HIPAA awareness

Education

High School Diploma or GED

BLS

Tools

Visitor Management System (VMS)

EPIC

Microsoft Office

Job description

Grady Memorial Hospital Corporation seeks a Guest Services Representative to greet patients and visitors, provide directions, and answer calls with courtesy and professionalism. You will operate the Visitor Management System, assist with wheelchair transports, and ensure compliance with visitation policies and HIPAA.

The role requires 1+ year of public-facing experience, a High School Diploma or GED, and excellent communication.