Patient Experience Concierge

St. Luke’s University Health Network; Wagnerville (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Luke's University Health Network is seeking a Patient Concierge to deliver an exceptional patient experience across our practice settings.

You will greet patients, assist with check-in and check-out, schedule appointments, verify eligibility in real time, and answer patient inquiries with care and compassion. This role requires excellent communication, a patient-centric mindset, and a focus on compliance.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and customer service skills.
• Ability to manage time effectively and handle multiple tasks.

Responsibilities

• Greet patients in a polite, prompt, and compassionate manner during interactions.
• Assist with check-in, check-out, pre-registration, scheduling, and real-time eligibility verification.
• Support cash handling, scanning, and clerical tasks as needed.
• Provide concierge services in the waiting area and assist with patient inquiries.

Skills

Customer service

Communication skills

Time management

Empathy/compassion

Presentation skills

Education

High School diploma or equivalent

Tools

MyChart

Job description

St. Luke's University Health Network is seeking a Patient Concierge to deliver an exceptional patient experience across our practice settings.

You will greet patients, assist with check-in and check-out, schedule appointments, verify eligibility in real time, and answer patient inquiries with care and compassion. This role requires excellent communication, a patient-centric mindset, and a focus on compliance.