Patient Experience Concierge

St. Luke's University Health Network; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

St. Luke’s University Health Network in the United States seeks a Patient Concierge who creates a patient-centric experience and advocates for patients during practice-based interactions.

The role includes check-in, scheduling, MyChart education, and payment collection, coordinating time-sensitive requests with the Access Center. The position requires strong communication, empathy and teamwork, with a focus on delivering compassionate patient support and seamless administrative services across a

Qualifications

• High School diploma or equivalent required.
• Minimum one year practice-based experience or in a healthcare setting preferred.
• Customer Service experience preferred.

Responsibilities

• Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions.
• Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling, check-out, payment collection, and addressing patient inquiries.
• Delivers waiting room concierge service and provides hands-on support to patients utilizing the kiosk check-in process.
• Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes.
• Supports other practice-based team members by promptly addressing in-basket clerical pool messages.
• Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests.
• Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries.
• Maintains solution-oriented mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments

Skills

Communication skills

Facilitation

Presentation skills

Time management

Customer service

Education

High School diploma or equivalent

Tools

MyChart

Job description

St. Luke’s University Health Network in the United States seeks a Patient Concierge who creates a patient-centric experience and advocates for patients during practice-based interactions.

The role includes check-in, scheduling, MyChart education, and payment collection, coordinating time-sensitive requests with the Access Center. The position requires strong communication, empathy and teamwork, with a focus on delivering compassionate patient support and seamless administrative services across a