Patient Concierge & Care Experience Specialist

St. Luke’s University Health Network; Easton (Northampton County); On-site; USD 36,000 - 46,000; Full time

Job summary

St. Luke's University Health Network is seeking a front-desk / patient access clerk to engage patients with care and compassion.

You will handle check-in/check-out, scheduling, consent, and real-time eligibility verification, and assist with MyChart education as applicable. The role supports opening/closing procedures, mail and deliveries, and cash handling while coordinating with Access Center partners for time-sensitive scheduling and clinical triage needs.

Qualifications

• High School grad required; admin training preferred.
• Minimum one year practice-based experience in healthcare preferred.
• Customer Service experience preferred.

Responsibilities

• Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions.
• Performs clerical service delivery functions with patients, including check-in, consent, check-out, and scheduling.
• Delivers waiting room concierge service and supports kiosk check-in.
• Facilitates opening/closing procedures, maintenance, mail processing, cash reconciliation, and faxes.
• Supports other team members by addressing in-basket clerical messages.
• Partners with Access Center Patient Engagement Partners for time-sensitive scheduling.
• Facilitates connection to clinical triage specialists for time-sensitive inquiries.
• Maintains a solution-oriented mindset to anticipate patient needs with other departments.

Skills

Excellent communication

Facilitation skills

Presentation skills

Continuous growth

Service-oriented

Time management

Concise patient communication

Empathy and listening

Education

High School graduate or equivalent

Administrative training programs preferred

Job description

St. Luke's University Health Network is seeking a front-desk / patient access clerk to engage patients with care and compassion.

You will handle check-in/check-out, scheduling, consent, and real-time eligibility verification, and assist with MyChart education as applicable. The role supports opening/closing procedures, mail and deliveries, and cash handling while coordinating with Access Center partners for time-sensitive scheduling and clinical triage needs.