Patient Concierge & Practice Ops Specialist

St. Luke's University Health Network; Lehighton (Carbon County); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Luke’s University Health Network seeks a Patient Concierge to act as a passionate patient advocate, creating an exceptional patient experience and driving a patient-centric culture within the practice.

The role includes managing check-in, scheduling, eligibility verification, MyChart education, and responding to patient inquiries. The position requires strong communication and customer service skills, with experience in healthcare settings preferred.

Qualifications

• Excellent communication, facilitation and presentation skills.
• Customer service experience preferred.
• Ability to listen, show compassion and empathy with a patient-centric approach.

Responsibilities

• Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions.
• Performs clerical service delivery functions with patients including check-in, consent, pre-registration, and real-time eligibility verification; handles appointment scheduling and payments.

Skills

Communication

Customer service

Time management

Empathy

Problem solving

Education

High School diploma

Job description

St. Luke’s University Health Network seeks a Patient Concierge to act as a passionate patient advocate, creating an exceptional patient experience and driving a patient-centric culture within the practice.

The role includes managing check-in, scheduling, eligibility verification, MyChart education, and responding to patient inquiries. The position requires strong communication and customer service skills, with experience in healthcare settings preferred.