Patient Experience Concierge

St. Luke’s University Health Network; Harleysville (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Luke's University Health Network is seeking a Patient Concierge to advocate for patients and create an exceptional patient experience. The role focuses on check-in/check-out, scheduling, MyChart education and responsive patient inquiries.

The position emphasizes compassionate communication, teamwork with Access Center partners, and proactive support for a patient-centric care environment.

Qualifications

• High School graduate or equivalent required.
• Preference given to graduates of administrative training programs.

Responsibilities

• Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions.
• Performs clerical service delivery functions with patients, including check-in, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, point of service payment collection, and addressing patient inquiries.
• Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process.
• Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes.
• Supports other practice-based team members by promptly addressing in-basket clerical pool messages.
• Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests.
• Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries.
• Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments

Skills

Customer service

Communication

Empathy

Time management

Facilitation

Presentation skills

Education

High School graduate or equivalent

Administrative training programs

Job description

St. Luke's University Health Network is seeking a Patient Concierge to advocate for patients and create an exceptional patient experience. The role focuses on check-in/check-out, scheduling, MyChart education and responsive patient inquiries.

The position emphasizes compassionate communication, teamwork with Access Center partners, and proactive support for a patient-centric care environment.