Patient Concierge & Front Desk (PRN)

WVU Medicine; Morgantown (WV); On-site; USD 30,000 - 42,000; Part time

Job summary

WVUH West Virginia University Hospitals seeks a friendly, customer-focused guest services assistant in Morgantown to welcome patients, families, donors and visitors. You will handle check-ins, provide directions, process payments and coordinate resources and tours in a respectful, confidential setting.

The role requires basic education, strong communication skills, and the ability to multitask in a busy healthcare environment.

Qualifications

• High school diploma or equivalent.
• Naloxone Training and Basic Life Support (BLS) certification are required.
• 18 months experience dealing with the public with emphasis on customer relations preferred.
• One year of office experience including data entry, phone handling, and face-to-face customer interaction.

Responsibilities

• Greets patients, family, visitors, donors, and volunteers; conducts guest check-ins, provides directions, processes payments, and offers resources and tours.
• Maintains registration, wait list, payment processing, and database records to keep information current.
• Recognizes distress and refers to chaplain, care management or other departments as needed.
• Acts as a resource for volunteers and health care providers.
• Contacts community resources and provides information about the hospital and surrounding areas.

Skills

Teamwork

Problem solving

Computer skills

Communication

Maturity

Multitasking

Education

High school diploma or equivalent

Job description

WVUH West Virginia University Hospitals seeks a friendly, customer-focused guest services assistant in Morgantown to welcome patients, families, donors and visitors. You will handle check-ins, provide directions, process payments and coordinate resources and tours in a respectful, confidential setting.

The role requires basic education, strong communication skills, and the ability to multitask in a busy healthcare environment.