Patient Experience & Guest Relations Specialist

WVU Medicine; United States; On-site; USD 30,000 - 40,000; Full time

Job summary

WVU Medicine is seeking a Guest Relations Assistant to maximize patient, family, physician, and community satisfaction by obtaining and communicating accurate information while understanding interdepartmental connections.

Minimum requirements include a high school diploma and at least one year of face-to-face customer service experience. The role emphasizes professional appearance, exceptional communication, scheduling, conflict resolution, and crisis awareness within a hospital setting.

Qualifications

• High school Diploma or equivalent.
• One (1) year experience with face-to-face communication with customer service interactions.

Responsibilities

• Screens patients, visitors, and vendors before entry and directs to appropriate locations.
• Works in an anonymous environment with minimal supervision.
• Demonstrates critical thinking in activating Hospital Emergency Response when needed.
• Utilizes resources to resolve conflicts with composure and timely resolution.
• Completes yearly competencies.
• Learns locations and overviews of departments within the organization.

Skills

Professional appearance

Exceptional communication

Scheduling

Guest relations

Maturity & judgment

Interpersonal skills

Mentoring

Crisis awareness

Medical terminology

Computer skills

Education

High school diploma

Job description

WVU Medicine is seeking a Guest Relations Assistant to maximize patient, family, physician, and community satisfaction by obtaining and communicating accurate information while understanding interdepartmental connections.

Minimum requirements include a high school diploma and at least one year of face-to-face customer service experience. The role emphasizes professional appearance, exceptional communication, scheduling, conflict resolution, and crisis awareness within a hospital setting.