Hospital Guest Services Concierge

Marshall Health Network, Inc.; Huntington (VA); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Cabell Huntington Hospital is seeking a Guest Relations Representative to greet visitors, answer questions, provide directions, and handle non-medical requests with professionalism. The role requires strong interpersonal skills, clear communication, ability to multitask, and basic computer literacy.

Shifts include evenings, midnights, weekends and holidays, with potential to support hospital departments during peak times.

Qualifications

• Must be able to greet and assist guests with information and directions.
• Must listen carefully and anticipate guest needs.
• Proficient in basic computer tasks.
• Excellent verbal and written communication.
• Ability to work with minimal supervision.

Responsibilities

• Greet patients and visitors and assist with non-medical requests.
• Provide information, directions, and referrals.
• Monitor waiting areas and maintain order and safety.
• Enter requests and communicate with departments to resolve issues.
• Assist in disaster/security role if needed.

Skills

Communication skills

Customer service

Multitasking

Tools

Basic computer skills

Job description

Cabell Huntington Hospital is seeking a Guest Relations Representative to greet visitors, answer questions, provide directions, and handle non-medical requests with professionalism. The role requires strong interpersonal skills, clear communication, ability to multitask, and basic computer literacy.

Shifts include evenings, midnights, weekends and holidays, with potential to support hospital departments during peak times.