Patient Experience Concierge - Warm Welcome & Help

TriHealth; Montgomery (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Shift differentials

Benefits package (medical, dental, VIs

Tuition reimbursement

Job summary

TriHealth is seeking a Guest Services Concierge at Bethesda North Hospital to enhance the patient and visitor experience. You will greet, assist with wayfinding, and provide nonclinical support to patients and families in inpatient or emergency settings.

This on-site, full-time day-shift role emphasizes compassionate service, professional demeanor, and collaboration with hospital teams to ensure comfort and smooth transitions for patients and guests.

Qualifications

• High School Diploma or GED is required.
• 1–2 years of customer service experience.
• 1–2 years in customer service hospitality management or customer experience.
• Computer literate with ability to navigate systems.

Responsibilities

• Act as a welcoming presence and assist with wayfinding and nonclinical needs.
• Provide information about hospital amenities and local resources.
• Assist with errands to support smoother patient flow and discharge processes.
• Coordinate services and serve as a liaison with volunteer teams.

Skills

Customer Service

Communication

Professional appearance

Education

High School Diploma or GED

Job description

TriHealth is seeking a Guest Services Concierge at Bethesda North Hospital to enhance the patient and visitor experience. You will greet, assist with wayfinding, and provide nonclinical support to patients and families in inpatient or emergency settings.

This on-site, full-time day-shift role emphasizes compassionate service, professional demeanor, and collaboration with hospital teams to ensure comfort and smooth transitions for patients and guests.