Patient Experience Concierge

ccf; Oakland (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

Join the Cleveland Clinic Health System as a Patient Service Specialist at Westlake Medical Office Building. You will welcome and check in patients, collect co-pays, assist with visit preparations, and support scheduling and MyChart enrollment.

You will work closely with physicians to ensure smooth checkout and a positive patient experience. The role runs Monday–Friday 8:30am–5:00pm and may require evenings or weekends.

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate's Degree and one year of experience
• OR a Bachelor's Degree

Responsibilities

• Provide comprehensive, proactive and 'Patients First' experience for patients and visitors.
• Investigate, triage and resolve patient issues using the HEART model.
• Create a welcoming and professional environment for patients and visitors.
• Register patients, prep visits, triage by phone, verify insurance, collect co-pays, track records and scheduling.
• Educate patients on MyChart and Appointment Pass.

Skills

Customer service

Interpersonal communication

Basic math

Education

High School Diploma or GED

Associate's Degree (with 1 year experience)

Bachelor's Degree

Tools

PC window applications

Job description

Join the Cleveland Clinic Health System as a Patient Service Specialist at Westlake Medical Office Building. You will welcome and check in patients, collect co-pays, assist with visit preparations, and support scheduling and MyChart enrollment.

You will work closely with physicians to ensure smooth checkout and a positive patient experience. The role runs Monday–Friday 8:30am–5:00pm and may require evenings or weekends.