Patient Service Specialist

Cleveland Clinic; Strongsville (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Strongsville Family Health and Surgery Center is seeking a Patient Service Specialist to deliver an exceptional patient experience from arrival to checkout.

You will greet patients, collect co-pays, assist with scheduling, verify insurance and MyChart enrollment, and coordinate with physicians for a smooth checkout. This role offers growth within Cleveland Clinic's renowned network.

Qualifications

• Minimum qualifications include HS diploma or GED with 2 years in patient registration, scheduling, insurance processing, or customer service.
• OR an Associate's Degree and 1 year of experience.
• OR a Bachelor's Degree.
• Knowledge of PC Windows applications.
• Ability to perform basic math for insurance co-pays.

Responsibilities

• Register patients at check-in, schedule/prepare visits, assist with kiosk use.
• Assist with telephone triage, insurance verification, co-pay collection.
• Support scheduling, arrival/departure desk, interpreter services scheduling.
• Enter and maintain confidential patient information.
• Educate patients on MyChart and Appointment Pass.

Skills

Patient registration

Scheduling

Insurance processing

Co-pay collection

MyChart enrollment

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Tools

PC Windows applications

Job description

When you join the Cleveland Clinic's Strongsville Family Health and Surgery Center team, you become a caregiver at one of the most respected healthcare organizations in the world. This patient-friendly facility offers a wide array of services to provide patients with unparalleled care and support. Here, you will work alongside passionate and dedicated caregivers, receive endless appreciation and build a rewarding career.

As a Patient Service Specialist, you'll help create an exceptional experience for patients, families and visitors from arrival through checkout. You'll welcome and check in patients, collect co-pays, complete visit preparations, assist with kiosk use, and support patients with scheduling, pre-registration and MyChart enrollment. You'll also partner closely with physicians to ensure a smooth and efficient checkout process. This role offers a great opportunity to build your customer service experience while exploring career growth across Cleveland Clinic.

A caregiver in this position will work Monday through Friday from 8:30am to 5:00pm with an evening from 11:30am to 8:00pm. Rotating Saturdays occur from 7:30am to 12:00pm every 4 or so weeks. No major holidays are required.

A caregiver who excels in this role will:

• Provide comprehensive, proactive and \"Patients First\" experience for patients and visitors.


• Investigate, triage and resolve patient issues using the established HEART model.


• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.


• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.


• Enter and maintain confidential patient information.


• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service


• OR an Associate's Degree and one year of experience


• OR a Bachelor's Degree


• Working knowledge of PC window applications


• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology


• Type a minimum of 30 words per minute or personal computer keyboard skills


• Epic experience

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.


• Requires extended periods of standing, walking or sitting.


• Good visual acuity through normal or corrected vision.


• Must be able to navigate various locations and function in a fast-paced, hectic environment.


• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).