Patient Experience Concierge

Baystate Health; Springfield (MA); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Baystate Health in Massachusetts is seeking a hands-on Administrative Clerk to support patient-centered care. You will greet patients, verify demographics, manage phone calls, and assist with image releases and daily roster preparation.

You will also ensure HIPAA compliance, maintain confidentiality, and coordinate with providers and staff to deliver timely information. Experience with medical terminology and basic computer skills is preferred. This role is on site within our health system.

Qualifications

• Experience or education equivalent to HS graduation.
• Preferred 6 months of related work experience.
• Proficiency in medical terminology and basic computer skills.

Responsibilities

• Greets patients promptly in a warm, friendly manner and maintains confidentiality.
• Develops and maintains relationships with coworkers and providers while complying with HIPAA.
• Identifies patients using two identifiers and verifies demographics.
• Maintains confidentiality of patient records and operates hospital information systems.
• Answers phones promptly and routes inquiries to appropriate personnel as needed.
• Performs general clerical duties including order entry and reminder calls to patients.
• Manages mail, faxes, rosters and imaging materials according to policy.
• Demonstrates leadership and seeks process improvement opportunities.
• Performs department-specific duties as needed.

Skills

Medical terminology

Keyboard

Microsoft Office

Scheduling systems

Medical records

Billing

Basic math

Communication

Education

Non-Graduate (Required)

Job description

Baystate Health in Massachusetts is seeking a hands-on Administrative Clerk to support patient-centered care. You will greet patients, verify demographics, manage phone calls, and assist with image releases and daily roster preparation.

You will also ensure HIPAA compliance, maintain confidentiality, and coordinate with providers and staff to deliver timely information. Experience with medical terminology and basic computer skills is preferred. This role is on site within our health system.