Patient Care Concierge — Front Desk & Scheduling

Frey Consulting Group; Framingham (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Bay State Physical Therapy in Massachusetts is seeking a Medical Receptionist to join our team. The role involves greeting patients, scheduling, verifying benefits, and supporting billing and administrative tasks in a collaborative clinic.

You will work in a patient-centered environment that emphasizes mentorship, continuing education, and a clear career path. The position offers a team-oriented culture and opportunities for growth.

Qualifications

• Experience in a medical office, healthcare setting, or front desk role required.
• Knowledge of insurance verification and patient financial responsibilities preferred.
• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome patients and provide outstanding customer service
• Answer phones and assist with scheduling appointments
• Verify insurance benefits and explain patient financial responsibilities
• Manage patient intake forms and maintain accurate records
• Coordinate referrals, authorizations, and insurance approvals
• Support clinic operations and maintain efficient schedules
• Assist with billing, payments, and administrative tasks

Skills

Customer service

Communication

Multitasking

Attention to detail

Job description

Bay State Physical Therapy in Massachusetts is seeking a Medical Receptionist to join our team. The role involves greeting patients, scheduling, verifying benefits, and supporting billing and administrative tasks in a collaborative clinic.

You will work in a patient-centered environment that emphasizes mentorship, continuing education, and a clear career path. The position offers a team-oriented culture and opportunities for growth.