Imaging Services Patient Concierge

Baystate Health; Springfield (MA); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Baystate Health is seeking an administrative support specialist to assist multiple departments in delivering patient-centered care at 100 Wason Ave, Springfield. Responsibilities include greeting patients, handling calls, processing registrations, and coordinating imaging-related tasks while ensuring privacy and compliance with hospital policies.

The role requires strong organizational skills, attention to detail, and ability to manage multiple tasks.

Qualifications

• Requires HS graduation or equivalent.
• 6 months experience preferred.

Responsibilities

• Reception and phone management to support patient flow.
• Facilitate image release and communicate imaging reports.
• Validate physician orders and assist with patient registration.
• Prepare daily rosters and maintain confidentiality per HIPAA.

Skills

Medical terminology

Keyboard

Microsoft Office

Scheduling systems

Medical records

Billing

Basic math

Language

Reading and writing

Customer service

Education

High school diploma or equivalent

Job description

Baystate Health is seeking an administrative support specialist to assist multiple departments in delivering patient-centered care at 100 Wason Ave, Springfield. Responsibilities include greeting patients, handling calls, processing registrations, and coordinating imaging-related tasks while ensuring privacy and compliance with hospital policies.

The role requires strong organizational skills, attention to detail, and ability to manage multiple tasks.